Refund Policy

Refund Policy

At MY, we are committed to delivering high-quality, luxury fashion that meets the highest standards of craftsmanship and design. We want you to be completely satisfied with your purchase. If, for any reason, you are not fully content, we offer a flexible and customer-friendly refund policy outlined below.

Eligibility for Refunds
To be eligible for a refund, please ensure that:
1. Item Condition: The item must be unused, unwashed, and in its original condition. All tags, labels, and packaging must be intact and included.
2. Timeframe: You may request a refund within 3 days from the delivery date. Unfortunately, we cannot offer refunds after this period.
3. Exclusions: Certain items are non-refundable:
- Made-to-order or custom items
- Items marked as “Final Sale”
- Gift cards, accessories and perfumes

Process for Refunds
1. Requesting a Refund: To initiate a refund, please contact our customer care team at email: [designbymyofficial@gmail.com] with your order number and reason for return. Our team will provide you with a return authorization and shipping instructions.

2. Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Inspection & Processing: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Please allow 5 days for processing once the return is received.

4. Refund Payment: If approved, your refund will be processed and applied to your original method of payment. Please note that it may take up to 30 days for the refund to reflect in your account, depending on your bank or payment provider.

Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us within 3 days of receipt. We will arrange for the return of the item and issue a full refund or exchange, including the cost of return shipping.

Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend requesting a refund and placing a new order for your desired product.

Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or credit card provider, as processing times may vary. If you have done this and still have not received your refund, please contact us at email:[designbymyofficial@gmail.com] .

Contact Us
If you have any questions regarding our refund policy or need assistance with your return, our customer care team is available at [designbymyofficial@gmail.com].